Emporio Cattani guarantees your complete satisfaction on your purchase.
If, within 14 days of delivery of the goods, you are not satisfied with your purchase, you may return the merchandise and obtain a refund of the purchase price (without shipping costs).
To start the return procedure, you have to perform the following operations:
1) Log on to the Reserved Area of the Web site and click on the "Return Ticket" menu voice;
2) Specify the order number of your purchase together with the code of the goods that you want to return and submit the ticket;
3) Upon receipt of the ticket, our staff will send you a confirmation of e-mail containing the Return Authorization Code;
4) Send the parcel back within 14 days from receipt of goods. You are completely responsible for the return shipment.
In order for our staff can successfully process your return request, it is necessary that the following conditions are met:
1) The warranty seal and the the authenticity label present on all products sold on our site must be intact;
2) Products must be in the same condition as shipped and must be wrapped in their original packaging;
3) The goods must not be washed, ironed, or otherwise altered in any way;
Once ascertained the good conditions of the returned goods, within 14 days from the receipt of the products, Emporio Cattani will proceed with the refund by crediting the credit card used for the purchase or through bank transfer.
The customer is responsible for shipping the returned goods and paying the shipping and any customs charges.
Please also note that, according to the Italian law, the right to return can only be exercised by consumers, ie by individuals who buy goods for purposes not related to their professional activity.
The following are the information to contact our customer service:
E-mail: [email protected]
Tel: +39 0444 52.21.34